Bravely Home uses password-based authentication to protect access to sensitive information, like session times, forms, homework, and invoices.
Because of this, you’ll need to disconnect the client’s current account and send a new invitation to their updated email address.
This ensures their data remains secure and their new login credentials match the updated email.
Step 1: Open the Client’s Bravely Status
Go to the client’s profile
Click the Setup tab (left sidebar)
Select the Bravely Status tab (top menu bar)
Step 2: Disconnect the Current Account
Scroll to the bottom of the Bravely Status section
Locate the Connection Status
Change the status to Disconnect
Confirm when prompted
Step 3: Update the Client's Email Address
Go back to the client’s main profile
Enter the new email address
Click Save
Step 4: Re-invite Client to Bravely Home
Go back to the Bravely Status section
Send a new Bravely Home invitation to the updated email address
👋🏼 Friendly Tip: Copy and paste the invite link into a direct message or email — it’s the easiest way for your client to access it.
Why This Process Matters
This flow protects client privacy and maintains Bravely’s secure login process. Disconnecting and re-inviting ensures the client’s new login is tied to the correct email address and avoids authentication issues.