Bravely automatically sends email notifications to clients to keep them informed about appointments, resources, and billing, so you don’t have to.
📌 Note: You’ll see placeholder details in italics in the email previews below that will be replaced with real names, dates, or details when sent.
Invitations
Invitation to Join Bravely
Sent when a client is first added to Bravely with the Invite to Bravely toggle enabled, or when a client's Client Status is switched to Connect.
Subject:
👋 Hey, Dr Jane has invited you to Bravely
Body:
Hi Remy,
Great news, Dr Jane has invited you to Bravely — a platform to enhance your therapy journey!
You can create an account on home.bravely.io. Be sure to use this link:
[Create your Bravely account]
— The Bravely team
A reminder is sent 48 hours later if they haven’t joined yet.
Forms & Assignments
New Form
When you assign a new form to a client — such as an intake questionnaire, consent form, or feedback survey — they’ll automatically receive an email letting them know it’s ready to complete.
Subject:
New form received from Dr Jane
Body:
New form received from therapistname
Hi Remy,
Dr Jane has invited you to complete New Client Intake form on Bravely to help personalise your therapeutic journey. While it's due on 2nd June 2025, quickly filling it out keeps everything smooth sailing!
[Start form]
Just a reminder, you can easily view all your outstanding forms right from your Bravely Home dashboard. Go to Bravely Home →
Have a question or something doesn't look right? You can always reach out directly to Dr Jane.
— The Bravely team
New Assignments
When you assign new instructions or resources after a session, clients are notified automatically.
Subject:
✨ New assignments from Dr Jane
Body:
Dr Jane has created a new assignment for you
Hi Remy,
Dr Jane has put together a new assignment for you! You can find it in the 'Therapy' section on your Bravely Home app.
We know life gets busy, but taking some time to work on these assignments before your next session can significantly boost your wellness journey.
Have questions? You can always get in touch with Dr Jane directly.
— The Bravely team
Appointments
Invitation to Book a Session
Sent when you use the “Invite to book” option. Includes a direct booking link for the client.
Subject:
Dr Jane is inviting you to book a session with them
Body:
Book your next session with Dr Jane
Hi Remy,
Dr Jane has invited you to book your next session with them on Bravely! Simply click the button below to pick a date and time that suits you:
[Book an appointment]
As a friendly reminder, Bravely streamlines your therapy experience, making it easy to manage appointments and focus on your well-being. 🌟
Happy scheduling!
— The Bravely team
Appointment Booked (Single)
When you book a session for a client, they receive:
A Bravely email with appointment details
A calendar invite (you’re both listed as attendees)
Subject:
📅 Dr Jane has scheduled an appointment with you
Body:
Dr Jane has added an appointment with you on datetime
Hi Remy,
Dr Jane has added a 60 minute appointment with you on 2nd June 2025.
If you think this might be a mistake, you can always reach out directly to Dr Jane.
— The Bravely team
Appointment Booked (Recurring)
Similar to the single-session email, but includes:
A list of all recurring dates (under the datetimes placeholder)
A calendar invite covering all sessions
Subject:
📅 Dr Jane has scheduled a recurring appointment with you
Body:
Dr Jane has added a weekly recurring series of appointments with you
Hi Remy,
Dr Jane has added 5 weekly 60-minute appointments with you on:
2nd June 2025,
9th June 2025,
16th June 2025,
23rd June 2025,
30th June 2025
Your appointments will be at Tanglin Mall, 163 Tanglin Rd, Singapore 247933.
If you think this might be a mistake, you can always reach out directly to Dr Jane.
— The Bravely team
Declined Appointment Request
If a client requests a session time (via Bravely Home) and you’ve enabled “Requires Confirmation”, the appointment will show as Unconfirmed until you respond.
If you decline the request, the client receives a notification.
Subject:
Uh oh, Dr Jane can't meet at that time
Body:
Hi Remy,
Sorry for the hiccup, but the appointment you requested for 2nd June 2025, 5pm with Dr Jane isn't available. Here's what they've noted:
" Unfortunately I'm on a short business trip during that time. However, I will be back from 4th June 2025. Please feel free to book an appointment after then. Looking forward to our next session. "
No worries, though. To arrange a time that suits you both, you can try booking a different time, or coordinate directly with Dr Jane through your usual communication channel.
— The Bravely team
Confirmed Appointment Request
If you approve a requested time, the client gets:
A confirmation email
A calendar invite
Subject:
Your appointment has been confirmed!
Body:
Appointment with Dr Jane at 5th June 2025 has been confirmed!
Hi Remy,
Great news, the appointment you requested with Dr Jane at 5th June 2025, 5pm has been confirmed. A Google Calendar email invite has been sent to you.
— The Bravely team
Need a change? Log in at book.bravely.io to manage your appointments. Please note, Dr Jane may have a cancellation policy.
Appointment Rescheduled
When you reschedule a session, the client is automatically notified of the new time.
Subject:
Dr Jane has rescheduled a session
Body:
Appointment with Dr Jane rescheduled
Hi Remy,
Just a heads-up: Dr Jane has rescheduled your appointment from 3rd June 2025, 5pm to 3rd June 2025, 6pm. You can find all the new details in your calendar event.
If this new time doesn't work for you, feel free to reschedule at book.bravely.io or get in touch with Dr Jane directly.
— The Bravely team
Appointment Cancelled
Clients are notified if you cancel a session.
Subject:
Dr Jane has cancelled a session
Body:
Appointment with Dr Jane cancelled
Hi Remy,
We're sorry to inform you that Dr Jane has had to cancel your upcoming appointment on 2nd June 2025, 5pm. Here's a message from them:
" I'm so sorry to cancel at such short notice. I've unfortunately come down with the flu. I will be in touch when I return from sick leave. Talk to you soon. "
To arrange for a new appointment, log in at book.bravely.io or coordinate directly with Dr Jane through your usual communication channel.
— The Bravely team
BravelyPay Notifications
New Invoice
After opening an invoice, you can trigger an email to notify the client it’s ready.
Subject:
New invoice from Jane Clinic Pte Ltd
Body:
Invoice from Jane Clinic Pte Ltd
Hi Remy,
Just a heads-up – Jane Clinic Pte Ltd has sent you a new invoice. You can view and manage it anytime in your Bravely account.
Invoice 012345
USD $110
Due 8th June 2025
To: Remy Alsace
From: Jane Clinic Pte Ltd
Note: Thank you for your prompt payment!
Just a reminder, you can easily view all your outstanding and past invoices, right from your Bravely Home dashboard. Go to Bravely Home →
Have a question or something doesn't look right? You can always reach out directly to Jane Clinic Pte Ltd.
— The Bravely team
You can also:
Download the invoice
Copy a payment link (e.g. to send via WhatsApp)
Payment Confirmation & Receipt
Once a client pays through Bravely, they’ll automatically receive a payment confirmation and receipt via email.
Subject:
Payment confirmation for Jane Clinic Pte Ltd
Body:
✅ Successful payment of USD $110 to Jane Clinic Pte Ltd
Hi Remy,
Great news! Your recent payment was successfully processed. You can find the transaction details below:
PAID
USD $110
Balance USD $0
↓ Download receipt
Amount Paid: USD $110
Payment Date: 6th June 2025
Payment Method: Card, Mastercard
Invoice No.: 012345
Transaction No.: 1J83NF0S83JSKKF7391
Balance: USD $0
View invoice
You can view and manage all your outstanding and past invoices (coming soon) anytime on your Bravely Home dashboard. Go to Bravely Home →
Have a question or something doesn't look right? You can always reach out directly to Jane Clinic Pte Ltd.
— The Bravely team
Invoice Reminders
Clients will receive reminder emails if they have an unpaid invoice.
Subject:
Invoice reminder from Jane Clinic Pte Ltd
Body:
Outstanding invoice from Jane Clinic Pte Ltd
Hi Remy ,
Just a friendly nudge that your invoice from Jane Clinic Pte Ltd is outstanding. We want to ensure you don't miss it and keep everything on track.
Invoice 012345
USD $110
Due 8th June 2025
↓ Download invoice
To: Remy Alsace
From: Jane Clinic Pte Ltd
Note: Just a gentle reminder that this invoice is overdue, thank you for your prompt payment!
Pay invoice
Just a reminder, you can easily view all your outstanding and past invoices (coming soon) right from your Bravely Home dashboard. Go to Bravely Home →
Have a question or something doesn't look right? You can always reach out directly to Jane Clinic Pte Ltd.
— The Bravely team