Clear and recognisable statement descriptions help reduce client confusion, prevent disputes, and lower the risk of chargebacks.
Some business owners also choose to proactively let clients know what name will appear on their bank or card statement — it’s a simple step that builds trust.
⚠️ Accidental changes to your BravelyPay settings could interrupt your ability to receive payments. Follow the steps carefully, and contact us if you need support.
Step 1: Open Your BravelyPay Settings
Head to your HitPay dashboard to begin: Go to HitPay Dashboard
Select: Settings (left sidebar) → Business Details
Step 2: Set Your Statement Descriptor
Scroll to the bottom to find the Statement Description field.
Enter the name you want to appear on your clients’ payment statements.
Click Save
Helpful Tips
Use your Doing Business As (DBA) name, typically something your clients will recognise, such as your own name or your practice name.
Keep it short — many banks limit this to 22 characters
Place the most important info first (e.g. your practice name), as some banks truncate the rest.